Service Now Administration Training Program

ITIL & Service-Now Basics           
·         ITIL Overview           
·         ITIL Phases (Incident/ Problem / Change Management)         
·         ITSM Tool Overview
·         ServiceNow Introduction and Overview
·         Service-Now application architecture
·         ServiceNow Instances
·         Service-Now License              
Understand Service-Now System            
·         Service-Now Portal Introduction       
·         How to work with Service-Now Portal            
·         Service-Now IT /Admin View Introduction    
·         ServiceNow Form, List, Field, Search and UI Options
·         Manage List, Filter and form               
·         Work with Service-Now tickets as an Admin or support person           
User Administration & Security Methodology   
·         Introduction of User and Groups      
·         Configure users and groups
·         Working with user role         
·         High Security Plugin
System Table, Reports, SLA and knowledge article 
·        Introduction of Service-Now system tables  
·         Understand Table Schema   
·         Introduction of Dictionary   
·         Introduction on Reports Application
·         Understand Reports Application Role             
·         Create New Report
·         Schedule reports     
·         Report Sources         
·         Report Ranges          
·         Report Templates   
·         Dashboards
·         Limitation of Service-Now Reports  
·         SLA Introduction     
·         Create New SLA       
·         SLA trigger conditions           
·         Attach with SLA with tasks   
·         Create SLA for different time zones 
·         Knowledge Management Introduction          
·         Knowledge Management Roles         
·         Create Knowledge Article    
Core Application Administration and Maintenance         
·         Service-Now upgrade introduction
·         How to upgrade service-now versions         
·         Point to remember during Service-Now version upgrade     
·         System Cloning Introduction            
·         Cloning of Service-Now      

Configuration management database   
·            Introduction of CMDB       
·            Why CMDB is important   
·            Working with new configuration items      
Service-Now application development and customization Overview      
·            Update set Introduction   
·            Create new update set      
·            Working with update set XML        
·            Update Source     
·            System Rules and properties          
·            Service catalog Overview
·            Order Guide Overview
·            Record Producer Overview
·            When to use scripting
·            Client Script
·            Server Side Script 
·            Workflow Introduction

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Email id     :   info@svsoftsolutions.com

website      :  www.svsoftsolutions.com

Phone no.  :  Usa:+1-845-915-8712

                      India :  +91-9642373173